Refund Policy

At FIXITHUB, we are committed to delivering quality IT services. We understand that circumstances may change, and we want our refund process to be transparent and fair. This Refund Policy explains when and how refunds are issued for our Services.

1. General Refund Eligibility

Refund requests must be submitted in writing via email to Info@Fixithub.co.za within the timeframes specified below. We review each request individually and aim to respond within 5 business days.

2. Subscription Plan Refunds

For monthly subscription plans (Starter, Professional, Enterprise):

• First 7 days: If you are not satisfied with our Services within the first 7 days of your subscription, you may request a full refund of your first monthly payment. No questions asked.
• After 7 days: We do not offer partial-month refunds for subscription plans. You may cancel at any time, and your Services will continue until the end of the current billing period.
• Annual prepay: If you choose to pay annually, you may request a prorated refund for unused full months, minus a 10% administrative fee, provided the request is made within the first 60 days.

3. Project-Based Service Refunds

For one-time projects (e.g., network setup, migration, security audit):

• Before work begins: If you cancel before our team starts work, you will receive a full refund of any deposit paid, minus a 5% processing fee.
• During the project: If work has commenced but is not yet complete, you may request a refund for the portion of work not yet performed. We will calculate this based on hours logged and costs incurred up to the cancellation date.
• Project completion: Once a project is fully delivered and accepted, no refunds are available unless the deliverables fail to meet the agreed scope as documented in the signed quote or statement of work.

4. Hardware & Equipment Refunds

If FIXITHUB supplies hardware or software licenses on your behalf:

• Hardware must be returned unused and in original packaging within 14 days of delivery for a full refund. Used or installed hardware is not eligible for refund but may be covered under manufacturer warranty.
• Software licenses, once activated or registered, are non-refundable as they are governed by the software vendor's licensing terms.

5. Non-Refundable Items

The following are non-refundable:

• Setup fees and onboarding charges
• Travel and on-site visit fees once the visit has been completed
• Third-party subscription costs (e.g., Microsoft 365 licenses, domain renewals)
• Emergency or after-hours support fees
• Custom development work where code has been delivered

6. Service Quality Disputes

If you believe our Services did not meet the agreed standard or scope, please contact us within 14 days of the service delivery. We will investigate and, where appropriate, offer a partial refund, complimentary re-work, or service credit at our discretion.

7. Refund Processing

Approved refunds are processed within 10 business days via the original payment method. Bank transfer refunds may take an additional 3-5 business days to reflect in your account depending on your bank.

8. Contact

For refund requests or questions about this policy, please contact us at Info@Fixithub.co.za or call 064-845-5928.