Pricing
Transparent, market-aligned pricing for professional IT support in South Africa
Managed IT Support Plans
All plans include core IT support, security basics, and reporting. No setup fees. Cancel anytime with 30 days notice.
Starter
For small teams up to 10 users
~R350/user
Essential remote IT support for startups and small businesses that need reliable helpdesk coverage during business hours.
Get Started- Remote helpdesk support (business hours)
- Up to 10 user licenses included
- Email & ticket-based support
- Endpoint security & patch management
- Basic system monitoring
- Monthly health & uptime reports
- Office 365 admin (licenses separate)
- Next-business-day response SLA
- 24/7 support
- On-site visits
- VoIP services
- Cloud backup included
Professional
For growing businesses up to 25 users
~R300/user
Comprehensive proactive IT management for businesses that need faster response times and round-the-clock peace of mind.
Most Popular- 24/7 remote helpdesk support
- Up to 25 user licenses included
- Priority phone, email & live chat
- Advanced threat detection & response
- Proactive server & network monitoring
- Weekly system health reports
- Office 365 + SharePoint management
- Cloud backup (1TB included)
- VoIP system setup & 5 extensions
- 2-hour critical response SLA
- Dedicated account manager
- On-site support included
Enterprise
For established businesses 25+ users
~R250/user at 60 users
Full-scale IT partnership with dedicated resources, on-site coverage, and strategic technology planning for larger organizations.
Contact Sales- Unlimited 24/7 remote support
- Unlimited user licenses
- Dedicated IT account manager
- On-site support (8 hrs/month included)
- Enterprise firewall & security suite
- Real-time performance dashboards
- Cloud backup (5TB included)
- VoIP with unlimited extensions
- Quarterly strategy & budget reviews
- 1-hour critical response SLA
- Annual disaster recovery testing
Plan Comparison
A quick side-by-side to help you decide.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Remote helpdesk support | Business hours | 24/7 | 24/7 |
| Response time (critical) | Next business day | 2 hours | 1 hour |
| User licenses included | Up to 10 | Up to 25 | Unlimited |
| On-site support | — | Available (extra) | 8 hrs/month included |
| Cloud backup | — | 1TB | 5TB |
| Security monitoring | Basic | Advanced | Enterprise-grade |
| VoIP | — | 5 extensions | Unlimited |
| Account manager | — | — | Dedicated |
| Quarterly reviews | — | — | Included |
Additional Services & Add-ons
Build a custom package with exactly what your business needs. No long-term contracts on add-ons.
Additional User License
R350/user/monthExtra user beyond your plan limit. Includes helpdesk access and endpoint management.
On-Site Technician Visit
R1,200/hourIn-person support for hardware install, network cabling, or complex on-premise issues within Gauteng.
Cloud Backup Storage
R450/TB/monthAdditional encrypted cloud backup storage beyond your plan allocation.
Cybersecurity Audit
R4,500one-timeComprehensive vulnerability scan, penetration testing, and remediation roadmap.
Network Infrastructure Setup
R6,500one-timeFull network design, router/switch config, Wi-Fi deployment, and VLAN segmentation.
VoIP Phone Extension
R180/ext/monthAdditional VoIP extension with call routing, IVR, voicemail-to-email, and mobile app.
Microsoft 365 License
R195/user/monthBusiness Basic license (Exchange, Teams, SharePoint). We manage provisioning and billing.
Ad-Hoc Break-Fix Support
R850/hourPay-as-you-go remote troubleshooting for non-contract clients or one-off issues.
Not sure what you need?
We offer a free 30-minute IT assessment to evaluate your current setup and recommend the right plan. No obligation, no sales pressure.
Common Pricing Questions
Are prices excluding VAT?
Yes, all prices shown are exclusive of 15% VAT. VAT will be added to your invoice at the applicable rate.
What happens if I exceed my user limit?
Additional users are billed at R350/user/month. We will notify you when you are approaching your limit so there are no surprises.
Can I switch plans mid-contract?
Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle.
Is there a setup or onboarding fee?
No. We do not charge setup fees for any of our managed support plans. Onboarding and initial system assessment are included.
Do you offer custom packages?
Yes. If your needs fall outside our standard plans, contact us for a tailored quote based on your infrastructure and team size.
Ready to Get Started?
Start with a free IT assessment or request a custom quote. Our team will get back to you within 24 hours.