FIXITHUBFIXIT-HUB
Privacy Policy Background

Privacy Policy

Last updated: May 5, 2026

FIXITHUB ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website and IT services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We may collect the following types of information:

  • Contact information: Name, email address, phone number, physical address, and company name when you fill out forms, request quotes, or contact us.
  • Business information: Details about your IT infrastructure, systems, and requirements to provide our Services.
  • Technical information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.
  • Payment information: Bank details or payment card information, processed securely through our payment partners. We do not store complete card numbers on our servers.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, maintain, and improve our IT support Services.
  • To communicate with you about your account, services, and support requests.
  • To process payments and send invoices.
  • To send service updates, newsletters, and promotional materials (you may opt out at any time).
  • To analyze website usage and improve our online experience.
  • To comply with legal obligations and protect our rights.

3. Cookies & Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user behavior. You can control cookies through your browser settings. Essential cookies required for website functionality cannot be disabled.

4. Data Sharing & Third Parties

We do not sell or rent your personal information. We may share data with:

  • Service providers: Trusted third parties who assist us in delivering Services (e.g., cloud hosting, payment processing, email delivery), bound by confidentiality agreements.
  • Legal authorities: When required by law, court order, or to protect our legal rights.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption, access controls, firewalls, and regular security audits. While we strive to protect your information, no method of transmission over the internet is 100% secure. We will notify you promptly of any data breach that may affect your personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, client data is retained for 5 years after the termination of Services, after which it is securely deleted or anonymized.

7. Your Rights Under POPIA

As a data subject in South Africa, you have the right to:

  • Request access to your personal information.
  • Request correction or updating of inaccurate information.
  • Request deletion of your personal information (where legally permissible).
  • Object to the processing of your information for direct marketing.
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our Services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date. Significant changes will be communicated via email where applicable.

10. Contact Us

For privacy-related questions, data access requests, or complaints, please contact our Information Officer: